CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
Call us at
123-456-7890
or send us an email to:
RETURNS
How do I return an item?
We want you to absolutely love your Elianto purchase. If you'd like to return or exchange an item, we will do everything we can (within reason) on this journey to gorgeousness together!
Please e-mail us for the Refund Application .If you have any difficulties or problems, please do not hesitate to contact us at 07-5623567 . Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.
FAQ
How much is your delivery fees?
Hermo provides Buy 2 Free Shipping to West Malaysia.
Shipping fee calculation is as below :
West Malaysia - RM6.80 for all courier service for single item purchased except Taqbin.
East Malaysia - RM12 for Poslaju courier service. Free shipping available if you spend RM150 (excludes GST) and above in a single receipt.
How to make payment?
Elianto supports MOL Pay Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely. You will only see the payment page after clicked ‘check out’ button.MOL Pay accepts comprehensive of Online Payment Options such as:
How can I check the status of my order(s)?
Please check in "Order". After your order is posted out, your Order status will change from "Paid" to "Posted" with a courier company tracking number attached.
When will I receive my purchase?
Elianto aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
Please do not hesitate to contact us for help via email: hello@eliantomakeup.com.my